Who we are

Our website address is: https://clearpathforwardcoaching.com.

Effective Date: July 1, 2025
This Privacy Policy was last updated on July 1, 2025, and is effective immediately.

Introduction

Clear Path Forward Coaching LLC (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our coaching services.

Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our Site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Information We Collect

Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, banking information, billing address (processed securely through third-party payment processors including Stripe integrated with HoneyBook)
• Session Information: Notes from coaching sessions, goals, progress tracking, and any personal information you share during sessions
• Communication Records: Emails, messages, and other communications between us
• Account Information: Username, password, and account preferences if you create an account

Website Information

• Technical Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, referring websites
• Cookies and Similar Technologies: We use several types of cookies and tracking technologies (detailed below)

Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies (Cannot be disabled):

• WordPress session cookies (expire when you close your browser)
• Security cookies to prevent unauthorized access
• Load balancing cookies for website performance

Analytics Cookies (Optional – require your consent):

• Google Analytics cookies (expire after 2 years) – track website usage, popular pages, user behavior
• Hotjar cookies (expire after 1 year) – understand how users interact with our website through heatmaps

Functional Cookies (Optional – require your consent):

• Language preference cookies (expire after 1 year)
• Chatbot cookies if you interact with our website chat feature (expire after 6 months)

Marketing Cookies (Optional – require your consent):

• Facebook Pixel (expire after 90 days) – for retargeting and ad optimization
• Google Ads cookies (expire after 90 days) – for advertising measurement

You can manage your cookie preferences through our cookie consent banner or your browser settings.

How We Use Your Information

We use your personal information to:

• Provide coaching services and support
• Schedule and conduct coaching sessions
• Process payments and manage billing
• Send appointment reminders and follow-up materials
• Communicate about our services and programs
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

Legal Basis for Processing (GDPR)

• Consent: Marketing communications, optional cookies, newsletter subscriptions
• Contractual Necessity: Providing coaching services, payment processing, appointment scheduling
• Legitimate Interest: Website analytics, fraud prevention, improving our services
• Legal Obligation: Tax record keeping, responding to legal requests

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Stripe integrated with HoneyBook (for secure encrypted payment and data processing and storage on Stripe’s secure servers)
• Scheduling Platforms: HoneyBook, Zoom (for appointment management)
• Email Service Providers: HoneyBook, Mailchimp (for communications and newsletters)
• Website Hosting and Analytics: NW Registered Agent (hosting), Google Analytics (website analytics)
• Customer Support: info@clearpathforwardcoaching.com (for customer service inquiries)
• Data Storage: HoneyBook (for secure data transmission and document storage)

All service providers are contractually required to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety, including:

• Compliance with legal obligations
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Response to government requests or court orders

International Data Transfers

Our website is hosted in the United States, and some of our service providers may process your information outside your country of residence. We ensure appropriate safeguards are in place:

• For EU/UK data: We rely on adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms
• For other jurisdictions: We ensure service providers maintain appropriate security standards

How long we retain and share your personal data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Important Note About Coaching Sessions

Information shared during coaching sessions is kept strictly confidential, except where disclosure is required by law or if there is an imminent threat of harm to yourself or others.

Session Confidentiality Details:

• Session notes are stored securely on HoneyBook and Zoom and accessed only by your coach
• We do not record sessions without your explicit consent
• Session materials are never shared with third parties without your permission
• “Imminent threat of harm” includes credible threats of suicide, homicide, or child abuse

Data Security and Retention

Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: SSL/TLS encryption for all data transmission
• Secure Storage: Password-protected and encrypted storage systems
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Assessments: Quarterly security reviews and updates
• Incident Response Plan: Procedures for responding to potential data breaches
• Cyber Security Measures: Cyber Liability Insurance maintained through Hiscox

Data Retention

• Coaching Records: Retained for up to 7 years after our last interaction (required for professional liability)
• Payment Information: Retained for 7 years as required for tax and business purposes
• Website Data: Retained for up to 2 years unless you request deletion
• Marketing Communications: Until you unsubscribe or request deletion
• Legal Records: Retained as required by applicable laws

Data Deletion Process

When you request deletion of your personal information:

• We will respond within 30 days to confirm your request
• Most information will be deleted within 60 days
• Some information may be retained if required by law or for legitimate business purposes
• We will notify you of any information that cannot be deleted and the reason for that decision

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your Rights and Choices

Universal Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (with some exceptions)
• Opt-out of marketing communications
• Request a copy of your information
• Object to processing your data
• Restrict how we use your information

Region-Specific Rights

For EU/UK Clients (GDPR):

• Right to data portability (transfer your data to another service)
• Right to be forgotten (erasure of personal data)
• Right to object to automated decision-making
• Right to lodge complaints with supervisory authorities

For California Clients (CCPA/CPRA):

• Right to know what personal information we collect and how it’s used
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• We do not sell personal information

For Canadian Clients (PIPEDA):

• Accountability for personal information under our control
• Consent-based collection and use of personal information
• Right to challenge our compliance with privacy principles
• Right to file complaints with the Privacy Commissioner

For Australian Clients (Privacy Act):

• Compliance with Australian Privacy Principles
• Right to access and correct personal information
• Secure handling of personal data
• Right to complain to the Office of the Australian Information Commissioner

To exercise these rights, please contact us at info@clearpathforwardcoaching.com. We will respond within 30 days of receiving your request.

Data Breach Notification

In the event of a data breach that poses a risk to your personal information:

• We will notify affected users within 72 hours of discovering the breach
• Notification will include the nature of the breach, potential impact, and steps we are taking
• We will report breaches to relevant authorities as required by law
• We will provide updates as our investigation progresses

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, resource sites, and partner organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from someone under 18, we will promptly delete it and notify the parent or guardian, if known, and if required by law.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will:

• Post the updated policy on our website with a new “Last Updated” date
• Notify you via email if you have subscribed to our communications
• For significant changes, provide 30 days’ notice before implementation
• Your continued use of our services constitutes acceptance of the revised policy

Contact Information

Privacy Officer: Kneelynn Gray

If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact:

Kneelynn Gray
Clear Path Forward Coaching LLC
Email: info@clearpathforwardcoaching.com
Phone: 505-207-6575
Mailing Address: 1209 Mountain Road PL NE, Ste. N, Albuquerque, New Mexico, USA 87110

Response Time: We will respond to all privacy inquiries within 30 days.

Acceptance of Terms

By using our website or coaching services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.